Privacy Policy

Privacy Policy — Bimgo Ltd

At Bimgo, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use the Bimgo app and website (collectively, “the Service”).

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, date of birth, and country of residence provided during account creation.
• Location Data: Data you share about your delivery address, saved locations, and real-time location during active orders.
• Usage Data: Information about how you interact with the app, such as features used, pages visited, and time spent.
• Device Information: Device model, operating system, unique device identifiers, and IP address.
• Payment Information: Limited payment details when you make purchases, processed securely by our third-party payment provider (we do not store full payment information).

2. How We Use Your Information

We use the collected information to enhance your experience and provide personalized services:

Service Delivery: To process orders, send confirmations, and provide customer support.

Personalization: To tailor recommendations based on your order history and usage patterns.

Improvement: To analyze app usage and improve functionality and content.

Marketing: To send promotional offers and updates, subject to your consent.

Security: To detect and prevent fraud and unauthorized access.

3. Sharing Your Information

We respect your privacy and do not sell your data. However, we may share information in the following cases:

With Service Providers: Trusted partners who assist in operating the service, such as payment processors and analytics providers.

Legal Requirements: When required by law, regulation, or legal process.

Business Transfers: In connection with mergers, acquisitions, or asset sales, with appropriate safeguards.

With Your Consent: When you explicitly agree to share certain information.

4. Your Privacy Rights

Depending on your location, you have rights regarding your personal data:

Access and Correction: You can review and update your information.

Deletion: You may request that we delete your personal data, subject to legal obligations.

Data Portability: You can request a copy of your data in a portable format.

Opt-Out: You can opt out of marketing communications at any time.

To exercise these rights, please contact our support team through the app or website.

5. Data Security Measures

We implement industry-standard security protocols to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Encryption: Sensitive data is encrypted both in transit and at rest.

Access Controls: Only authorized personnel have access to your data.

Regular Audits: We conduct security audits to identify and mitigate vulnerabilities.

Incident Response: In the event of a data breach, we have procedures to promptly notify affected users.

6. Cookies and Tracking Technologies

Our website and app use cookies to enhance your experience and gather usage data:

Types of Cookies: We use essential, performance, and advertising cookies.

Purpose: Cookies help us remember your preferences, analyze site usage, and deliver personalized ads.

Managing Cookies: You can control cookie preferences via your browser settings or our cookie management tool.

Third-Party Cookies: Some cookies are placed by third-party partners to provide analytics and advertising services.

7. Children's Privacy

Protecting children's data is a priority for us:

Age Restrictions: Our services are not intended for individuals under 13 years old.

Parental Consent: We do not knowingly collect personal information from children without parental consent.

Data Handling: If we discover data from a child under 13, we will delete it promptly.

Contact: Parents can reach out to us to review or delete their child's information.

8. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements:

Notification: Significant changes will be communicated via email or app notifications.

Effective Date: The date at the top of the policy indicates when the latest version took effect.

User Responsibility: We encourage you to review the policy regularly to stay informed.

Continued Use: By continuing to use our services after updates, you agree to the revised terms.